Frequently asked questions
Q: How do I register for a training session?
A: You can register yourself at our website, by the clicking on the “book now” button.
Q: Do the prices include or exclude VAT?
A: All prices exclude VAT.
Q: What are the payment options?
A: You can pay by invoice, credit card or via internet banking/online payment system.
Q: Can I cancel a booked training?
A: If you cancel up to one month before the first training day, there is no charge. Cancellations between one month and two weeks of the first day pay 50%. If you cancel a session within two weeks of the first training day, we charge the full price. Please remember, you must always cancel in writing.
Q: Is lunch included in the training?
A: All training sessions include lunch unless otherwise noted. If you have dietary requirements, please notify us at least two weeks in advance by phone or via email.
Q: I’m not able to register for a training session, how can I fix this?
A: If you’re having problems with registration, we’re happy to help. Just get in touch via phone or our chat.
Q: I’m interested in attending a training session that is not on the current schedule. What do I do?
A: We plan training sessions throughout the entire year, so if you don’t see the training of your choice on the schedule, there’s still a chance we could add it. Give us a call or get in touch via our chat so we can discuss.
Q: Which training best matches my profile, function, situation or development?
A: Get in touch via phone or our chat so we can see which might fit best. Once we discuss your expectations and needs, we can assist you in finding an appropriate training session.
Q: WHAT ARE PDUs and SEUs?
A: PDUs are credits awarded by Project Management Institute (PMI)® and Scrum.org. SEUs are credits awarded by Scrum Alliance®. You can claim these credits by attending our partner-affiliated courses, such as Certified Scrum Product Owner (CSPO), or Professional Scrum Product Owner (PSPO).
Why do I need PDUs?
Maintaining PMI® certification requires that you earn 30 to 60 PDUs per three-year certification cycle, depending on the details of your current certification.
Why do I need SEUs?
You need at least 70 SEUs to become to become a Certified Scrum Professional (CSP). Read more information about CSP certification and claiming SEUs on the Scrum Alliance® website.
Professional Development Unit (PDU)
Scrum.org awards one PDU for one hour of learning activity, so you earn professional development units (PDUs) by attending any professional Scrum.org- approved training. For example, after attending any of the following two-day Xebia Academy trainings, you can claim 14 PDUs:
- Professional Scrum Master (PSM)
- Professional Scrum Product Owner (PSPO)
- Scaled Professional Scrum (SPS)
After attending Xebia’s three-day Professional Scrum Developer (PSD) training, you can can claim 21 credits. PDUs are earned by attending a training, not for passing a specific Scrum.org assessment.
How and where can I claim PDU credits?
As a student, you can claim PDUs under PMI's "Education Courses by Third-Party Providers” category online.
Scrum Educational Units (SEU)
You can earn SEU credits by attending Scrum Alliance® approved training.
After attending the following two-day Xebia Academy trainings, you can claim 16 SEUs:
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
How and where can I claim SEU credits?
You can log and track your SEUs in your online Scrum Alliance account using the "Manage SEUs" link on the dashboard. SImply add your SEU points in Category B: “Scrum Alliance Courses or Coaching.”
Q: What about locations and parking?
A: Training sessions take place in several sites with different parking possibilities at each. You can find our location and parking overview here.